We are collector's as well, so we know what the customer expects
You want exactly what is described & most of all, packed to protect your purchase for the "Long Haul". The crew at Toy Hutt will pack your order with great care so it has "ZERO MOVEMENT" during shipping. So the gang here at Toy Hutt wants you to be completely satisfied with your order. If you have any problems while ordering or after you received your collectible, give us a call on our toll free number or toss us an email. We are here to make sure you get to complete your Star Wars™ purchase and enjoy it fully after you receive it.
The Best "Zero Movement" Packing & Shipping online!
We know what the Star Wars™ Action Figure fan expects when ordering collectibles online - Superior Packaging! So we have over a DOZEN custom Toy Hutt shipping boxes for "zero movement" of your collectible when shipped. We NEVER just toss a collectible into a shipping box. ALL orders are packed secure using packing peanuts, bubblewrap, air pillows or packaging paper.
We use Custom Shipping Boxes Provided by Box Geek™ which can be found at www.boxgeek.com
Toy Hutt GRADING STANDARDS & PRACTICES
We have a large inventory of Star Wars™ Collectibles which we add to the site daily. If you see an item "Out of Stock", please contact us as we have many sources to find what you need.
We do not use "C-7-C-9" grading standards. This is a known standard by advanced collectors, but can be a VERY "grey" area and does not describe exactly what you are receiving. So we just try and describe our collectibles in detail, ie. "retail price sticker on cardback", "cardback creasing" or "shelfwear to box".
And seeing we move product in and out of our store daily, we do not use "actual photos". This is very time consuming and we would rather get our product on the site so you can add it to your collection! So all product pictures are stock photos unless otherwise described as many of our vintage & graded collectibles may have actual photos.
**The AFA Clause** We understand everyone would love an AFA 9.8 graded figure, heck who wouldn't. However, if you are ordering from Toy Hutt to turn around and ship em off to AFA - we are not your collectible storefront. We have been grading collectibles since 2008 & we strive for satisfaction. But if you wish those high grades - we suggest purchasing case lots direct from the manufacturer. So if you have any questions on the details of a specific collectible, give us a call toll free or drop us a wire. We love to chat grading standards!
VINTAGE LOOSE (PLEASE READ)
All vintage loose pictures shown are stock photo's of the loose figure with all accessories included. So please read the description before ordering as we have many variations of complete & non-complete loose vintage. What is described is what you will receive.
Try our Collecting "101" Guide for more information.
TOY HUTT RETURN POLICY
REFUNDS & RETURNS
Toy Hutt's Return Policy 1) We must be notified of the return within 7 days of your receipt of the product. 2) The product must still be in FACTORY SEALED CONDITION or in the condition purchased/received. If a child opens a toy, plays with it and breaks it, we cannot accept it back. If opened and/or un-sellable merchandise is returned to us we cannot refund the merchandise and we will not be able to reimburse you for shipping. If the item's factory seal is broken, we cannot accept the item back. Please pack your returns carefully. 3) If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. When shipping back the incorrect item to us, please use USPS 1st Class Mail or Priority Mail. If the package is too large or very valuable, please feel free to contact us so that we may arrange the return. Your credit card will be refunded for the shipping. 4) If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 20% re-stocking fee will be deducted from your refund. 5) Package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to up to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly inputted address, Toy Hutt is completely not responsible. We have no control over addresses typed on the Amazon checkout pages. Please make sure you have typed in the correct address or updated an old address with Amazon.
Refunds are usually issued within 7 business days of us receiving the product back. During the holiday season, please allow up to two weeks for a credit to be issued.
Please ship returns to: Toy Hutt 2006 Huber Road Charleston, WV 25314
Toy Hutt's Cancellation Policy Orders may be cancelled as long as they have not been processed - usually the next business day. During the Holiday Season Dec. 3rd thru Dec. 30th we cannot cancel orders once they are placed. Please contact Customer Service to see if your order has not yet been processed and can still be cancelled.
ELECTRONIC & BATTERY OPERATED COLLECTIBLES RETURN POLICY Please inspect your order before opening as we do not accept "Opened/Used" collectibles for returns/refunds. In addition, we do not replace/refund New/Unopened/Sealed electronic or battery operated toys, games or collectibles as most of these collectibles are 10-15 yrs old which are in intended for display purposes only because of their age & time out of current production. We are unable to inspect these type of collectibles for proper operation and/or corrosion as these are New/Unopened/Sealed electronic and/or battery operated toys, games or collectibles. Because of the above, they are sold as-is.
VINTAGE LOOSE RETURN POLICY Because of the age of these loose collectibles & the tight grading standards of vintage loose, we do not accept returns for vintage loose.
We are Worldwide Shipping Experts!
Everyone at Toy Hutt is a Star Wars fan and many of us still collect ourselves. So we know what is expected when packing and shipping action figures & collectibles. So many of our collectibles that are shipped from us locally are packed tight in our custom shipping boxes.
Toy Hutt uses USPS. Shipping service used will depend on item size/price and shipping destination. All orders will include USPS tracking. We ship items 6 days a week (Mon-Sat).
Shipping Costs: - Many sellers charge a "Flat Rate + Handling" on shipping costs. This is very hard to do with Star Wars collectibles as there are thousands of items of different sizes, weight and values. And we NEVER try to make a "profit" on shipping!
So we use "Cost vs Weight based" shipping on our collectibles in stock. This is so we can use the best shipping options for the item you order.
STANDARD SHIPPING: - USPS 1st Class & Priority. Parcel Post may be used for large items or orders. Domestic orders with a shipping weight under 16oz will be sent via USPS 1st Class no matter what standard service is chosen.
INTERNATIONAL SHIPPING - We ship worldwide daily using USPS International 1st Class, Priority & Priority Express. We provide tracking on every order! **PLEASE NOTE** When using International USPS 1st Class as your shipping option, you will receive tracking via the USPS tracking service. However, this tracking does not "always" extend beyond the USA.. We are NOT RESPONSIBLE for lost or stolen shipments when using USPS 1st Class International.
Expedited, 2ND DAY, NEXT DAY & SHIPPING - USPS Priority & Priority Express